Refund policy

At Paw Punch Bag™, we're committed to delivering high-quality products and making sure every customer has a great experience.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging where possible.
  • Show no signs of misuse, intentional damage, alterations, excessive handling, or normal wear and tear.
  • Be accompanied by proof of purchase.

Items that do not meet these conditions may not be eligible for a refund or replacement.

How to Request a Return

To request a return, please email support@kittykiosk.store with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and, where applicable, the packaging

Our team will review your request and provide the next steps if your return is approved.

Inspection of Returned Items

All returned items are inspected upon arrival.

If a returned item is found to have been used, damaged through misuse, altered, or returned in a condition different from how it was originally delivered, we reserve the right to refuse a refund or replacement.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include clear photos of:

  • The product
  • The packaging
  • The shipping label

Once reviewed and approved, we will arrange an appropriate solution, which may include a replacement, store credit, or a refund, at our discretion.

Refunds

Approved refunds will be issued to the original payment method once the returned item has been received and inspected (where a return is required).

Original shipping charges are non-refundable unless the return is due to our error or a verified manufacturing defect.

Please allow several business days for your financial institution to process the refund.

Exchanges

We currently offer exchanges for defective or incorrectly supplied items. If you require an exchange, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.
  • The item has a verified manufacturing defect.
  • The item was damaged during transit.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged through misuse, accidents, or intentional damage.
  • Items showing signs of use or excessive wear.
  • Items returned without proof of purchase.
  • Items returned outside the 30-day return period.

Questions

If you have any questions about your order or our return policy, please contact us at:

support@kittykiosk.store

Thank you for shopping with Paw Punch Bag™. We appreciate your support and are always happy to help where we can.